Posts in Swanage
Our water softener is not working?

When is a water softener not a water softener? 

New customers sometimes contact us complaining that they have a water softener that 'has never worked'. 

When we attend we often find devices like these- 

Magic bean device? 

Magic bean device? 

It's a water filter not a softener

It's a water filter not a softener

Some of these have been put in by confusion, some are misold and some are just dangerous. 

None of them remove all of the customers calcuim and solve there hard water problems.

I always listen to the customers tales of woe and then let them see a real water softener in action.  

We are so confident that you will love soft water  we even offer a 3 month trial on our products.

I Wanted a Water Softener!

This lovely customer had always had a water softener in previous houses. When she moved to sunny old Swanage she wanted a new one. Unfortunately she was sold one of these. 

not a water softener- even if the label says it is.

not a water softener- even if the label says it is.

 

Often called salt free water softeners (sic), we get so many calls from customers who have them but still get scale and do not under stand why. We cannot test them as they do not measurably take out and hardness. Customers still complain of all the problems they have had before. Scaled up shower heads, horrible kettles, dry skin, soap not lathering up.

The answer is simple a water softener. As soon as we connected it the customer could feel the difference and could measure it with the test kit we left.

 

A proper water softener- Hague 410

A proper water softener- Hague 410