We are here for you. A local company.

Former Pureflow Customers – Supporting You Through the Next Chapter

For many years, Pureflow Water Softeners in Christchurch was run by Nigel Cooke, who built a strong local reputation based on personal service and trusted advice.

With Pureflow now sold to Culligan, a national water treatment company, many customers are understandably wondering what this means for them.

When a well-known local business changes hands, it can raise questions. If you’ve relied on Nigel and his team for years, you may be asking:

• Who services my system now?

• Will anything change?

• Do I need to upgrade?

• Will I be tied into a contract?

We’d like to offer some reassurance.

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Your Existing Softener Does NOT Need Replacing

First and foremost:

Your water softener does not need replacing simply because the business ownership has changed.

Most systems installed by Pureflow can continue operating perfectly well with routine servicing and proper maintenance. Soft water systems are not tied to one specific installer — experienced engineers can service and maintain them regardless of who originally fitted them.

If it’s working well, there is no reason to change it.

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Local, Straightforward Support from Dorset Water Softeners

At Dorset Water Softeners, we are an independent, local company focused entirely on providing honest advice and dependable service across Dorset.

If you were previously a Pureflow customer, we can help with:

• Routine servicing

• Repairs and maintenance

• Salt supply and delivery

• Performance checks

• Advice on extending the life of your current system

Importantly:

We will not pressure you to upgrade.

We do not push unnecessary replacements.

We do not tie customers into service plans they don’t want.

Unlike many national companies, our approach is simple — if your system is working, we maintain it. If something needs fixing, we fix it. If it genuinely reaches the end of its life, we explain your options clearly and let you decide.

No sales targets. No scripts. No call centres.

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Local Knowledge Still Matters

National companies operate at scale.

Local companies operate on reputation.

We understand Dorset’s water hardness, local plumbing setups, and the types of systems commonly installed in the area. More importantly, when you call us, you speak directly to someone local — not a remote support desk.

For many homeowners, that personal relationship and accountability is what made dealing with Nigel and Pureflow reassuring in the first place.

We aim to continue that same straightforward, community-focused approach.

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If You’d Like a Chat

If you were a customer of Nigel Cooke at Pureflow and would simply like advice or reassurance about your system, we’re happy to help.

No obligation. No pressure. Just honest guidance.

📞 01202 375565

📧 paulwebb@dorsetwatersofteners.com

At Dorset Water Softeners, we believe soft water should be simple, reliable — and local.